Complete Telephone Call Processing
Interactive Voice Response
What is it?
With Interactive Voice Response (IVR), recorded messages can provide important information to incoming callers. Through the use of extended voice menu trees, callers may then interact with your telephone system to obtain and/or leave information. It can be programmed to accept input directly from any touch-tone telephone and provide immediate feed back 'on-line' to the calling party.
How does it work?
"Thank you for calling Zenith University."
"For information
on registration... Press 1
on tuition fees... Press 2
on accommodation... Press 3
on courses... Press 4
PRESS 3
For on-campus accommodation... Press 1
For houses... Press 2
For apartments... Press 3
For shared accommodation... Press 4
PRESS 3
...to receive a fax copy of information
on this apartment... and enter your fax number." Press 2
Why do I need it?
Virtually any company, regardless of its size, can benefit from Interactive Voice Response technology. Universities, Governments, Financial Institutions, Real Estate companies, Insurance Agencies, Accounting Firms, Retailers, Manufacturers; the applications are as varied as there are firms. For order input, general information, and special announcements, Interactive Voice Response will be your link to the public.
How will it save me time and money?
Valuable employee resources may be re-allocated by automating the distribution of important information. IVR is flexible, prompt, exact, and is able to service several callers at the same time. Message content can be changed as required, thereby ensuring callers of immediate, up-to-date information. If necessary, IVR can work for 24 hours a day - no need for extra staffing after hours or during holiday periods.
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