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Complete Telephone Call Processing

 

Instant Wireless Messaging

 

- You won’t miss important calls.
- Pull important callers off hold - Get them while they are still on line.
- You get instant caller ID notification, wherever you are.
- You know in seconds who leaves a voice mail message.

 

CallAlert with voice mail - What is it ?

 

Call Alert integrates the power of an award winning call-processing system with a world-class on-site paging system.

 

CallAlert with voice mail - How does it work?

 

CallAlert is an automated attendant that instantly transmits the Caller’s ID Name and Number to a pager while the caller is forwarded to a person’s extension. The person receiving the page can use any telephone in the building to quickly connect with the caller. The caller is automatically sent to the voice mail system if no one answers the page. CallAlert provides voice prompts to inform the caller that it is locating a person or that it is ready to accept a voice mail message. CallAlert works with VoiceGate ICS and most modern phone systems.

 

Applications

 

- Car Dealerships
- Stock Brokerage
- Hospitals
- Service Providers Financial Institutions
- Schools
- Sales Departments

 

CALLALERT BENEFITS

 

Wireless Freedom

 

Now you can move freely throughout your facility and never miss that important call. Call Alert informs you whenever you have a call and even tells you who called up when you were not at your desk.

 

(How it works)
You are notified via wireless pager who is on the line while Call Alert holds the caller. This gives you time to pick it up from any remote extension

 

Increased Customer Satisfaction Through Transparent Call Screening

 

No one likes to be screened. With Call Alert, the caller is notified that the system is in the process of locating the party they called while they hold for the connection. Little do they know that the party they are calling is receiving information on who they are and where they are calling from. The caller is satisfied because he feels that his call is important; that it has not been subjected to screening, and that it won't just be dumped into the voice mail system. The system is actually attempting to locate the called party without asking them who they are or what they want!

 

(How it works)
The caller enters the extension number and the system plays a “Please hold while we page... (called party's name)...” At this point the call is held by Call Alert . At the same time a wireless message is sent to the called party's pager letting them know who is calling. The called party can decide whether or not they want or need to take that call at that time.

 

Increased Productivity

 

Let's face it. Some calls are more important than others. Some calls are more important than anything in the world as far as you are concerned, while others can wait until you have the time to deal with them. Some calls you may not want to take at all. Call Alert allows you to make an informed decision on whether or not you are in a position to take time to talk on the phone. If you want the call, simply go to any phone and pick it up; or you may wish to let the call pass to voice mail, and deal with it at a later time.

 

(How it works)
Once you receive the wireless text message giving you information on who initiated the call, Call Alert holds the caller for a pre-determined period of time ( this is definable ). After the time expires, Call Alert transfers the call to your extension. When the call is ringing on your extension, you can pick it up there or from any other phone in your facility. If you don't pick up the call, it is simply forwarded to your voice mail and the caller is prompted to leave a message. Call Alert then sends you a wireless page telling you that there is a message, and the number and name of the caller, if available.

 

Enhanced Work Environment

 

Some facilities simply cannot have intrusive noisy overhead paging. The Silent paging of Call Alert notifies employees anywhere in the facility they have a call. This is done without bothering customers, patients, or other employees with annoying audio pages. In some facilities, you cannot hear audio pages due to noisy work environments. Noisy environments do not matter to CallAlert as its page is visual, not audible.

 

(How it works)
The Call Alert pagers work throughout any size facility. Messages are sent directly to the pagers in visual text rather than in an audible format.

 

Saves Time and Money

Call Alert eliminates costly monthly fees paid to paging companies. It allows an automated attendant to process calls while performing valuable transparent call screening. This frees human resource while increasing customer satisfaction.

 

Call Alert also increases employee call handling efficiency. It allows them to move freely in performing their day to day tasks while giving them the ability to take the calls they need to process immediately and putting off those of less importance.

 

(How it Works)
You now own your own on-site paging terminal. No more on-going monthly fees to the paging company.

 

Call Alert integrates the power of an award winning call-processing system with a world-class on-site paging device. Call Alert empowers your employees with critical caller identification and activity information 7/24. It increases customer satisfaction while saving the enterprise time and money.