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| Employee
IT Help-desk Services |
| Our employee IT help-desk services provide technical
problem resolution and support for corporate employees.
Examples of this service include level 1 and 2 multi-channel
support across a wide range of shrink wrapped and
LOB applications, system problem resolutions related
to desktop, notebooks, OS, shrink-wrapped products,
connectivity etc., office productivity tools support
including browsers and mail, new service requests,
product usage queries, IT operational issues, routing
specific requests to designated contacts and remote
diagnostics (password reset, desktop control). |
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