Interactive Voice Response Solutions

Gas Booking

AUTOMATED CALL CENTERS FOR LPG CYLINDER BOOKING QUERY PROCESSING

With the phenomenal growth of usage of LPG in domestic and the hotel sectors in both urban and rural areas, there is a great necessity for automating repetitive customer queries for cylinder bookings and status retrieval.

By using the latest technology of Internet Protocol dealers and agencies in multiple locations could also be networked, thus forming an on line network among manufacturers and end users.

Although a network between manufacturers and distributors has long been in place, automated call centers bring the ultimate end user within the network through voice-based telephonic interactions. As the end user finally dictates the consumption graph, an integrated network that brings him within the fold helps in efficient utilization of inventory, production planning and control.

Automated Call Center Features

Efficient and immediate response to customer calls

Brief and precise information

A back end database to obtain requested information

Advance information about services to potential customers

Details about customers like tel.no., fax etc.

Round the clock service

Attends to customer in the language of his choice

Minimum human intervention

Can connect to an executive in case required