|
 |
 |
|
|
|
|
| Customer
Interaction Services |
The
cost of acquiring a new customer is five times
the cost of retaining an old one. And hence it
is important that your customer interaction is
managed in the best possible way. Customer Interaction
Services at Jiva are tailored to provide superior
customer interaction and hence leverage every
customer relationship to the fullest. Our portfolio
includes a whole gamut of customer facing offerings
including 24/7 customer support through voice
(in-bound and out-bound calls), e-mail and web
mediums, telemarketing services and telemarketing
outsourcing, technical support services and employee
IT helpdesk services. We serve multiple industries
including insurance, banks, financial services
companies, retailers and OEM's.
Click on the links below to view each service
offering in detail: Customer Support Services
|
Benefits
The key benefits of using our customer interaction
services include: Improved customer service levels
- Reduced customer support/marketing costs
- Higher sales conversion rate
- Enhanced flexibility to manage service peaks
and troughs, product lifecycles
- Homogeneous, clearly defined processes across
geographies
- Greater coverage and number of interactions
with customers
|
| Customer
Support Services |
Our customer
service offerings create a virtual customer service
center to manage customer concerns and queries
through multiple channels including voice, e-mail
and chat on a 24/7 basis. Examples of this include
customers calling to check on their order status,
customers calling to check for information on
products and services, customers calling to verify
their account status, customers calling to check
their reservation status etc |
| |
| |
|
|
