Interactive Voice Response Solutions

Courier & Logistics

Automated Courier and Cargo Information System - ACCIS

Automated Tele Voice Processing System from Feedback Electronic Control Systems Pvt. Ltd. offers the most state of the art facility for customer service for Courier Companies. It provides an effective tool for providing existing clients with a customer friendly image and a novel method to advertise your services to the prospective customers.

ATVPS can provide substantial contextual information to the concerned person through selection from voice menu over the telephone.

Features

Domestic Routes and Rates

Dial Pin Code to obtain
- Availability of destinations serviced
- Rates for various destinations
- Minimum rates
- Rates per additional 100 gm.
- Approximate delivery time

International Routes and rates

Dial country code to obtain
- Availability of service at desired destination
- Rates for various destinations
- Minimum Rates in US $ and in Rs.
- Rates per additional 100 gm
- Approximate delivery time to destinations

Track and Trace Facility

Dial code on receipt counterfoil to obtain status of consignment
- Consignment already dispatched from collection counter
- Consignment enroute and expected to reach destination by time/date
- Consignment has reached destination on date / time

Pick Up Timings

Dial customer code for collection of consignment

Dial preferable time for collection

Special Packages

Information for Corporate Customers
Special Schemes
Frequent Users Discount
Priority Services

Call Logging

All calls are date and time stamped and logged in a back end database along with the nature of service required, customer code and other details depending upon service type. All data logged can be sorted datewise, customerwise and on the basis of any user-defined key. For Pick up timings sorting according to customer code, time and areawise.