Automated Attendant

What is it?

The Automated Attendant answers incoming calls and transfers them to the appropriate extensions. And it does so automatically. 24 hours a day, 7 days a week. Calls are answered promptly, courteously and professionally without the intervention of a live operator. In fact, the Automated Attendant can even be configured using the voice of your present switchboard operator. It can be used full time or on a required basis - ie. during peak calling periods, overflow situations, after hours, lunch breaks, holidays, etc. It's fast, it's flexible, and it comes complete with an internal company directory, for those callers who don't know their party's extension number.

"Good morning, XYZ Company. Please enter the extension number of the person with whom you wish to speak, or enter the first three letters of the person's last name." ENTER 2 2 6 "Transferring your call." Music in background. "Good Morning. Dave Smith speaking."

The Automated Attendant speeds up call processing. No more waiting or being put on hold for your valuable customers and suppliers. It ensures a pleasant, instant response to incoming calls and redirects them in a prompt, efficient manner. For sales, orders, accounts, shipping, and many other departments, the Automated Attendant can significantly accelerate caller connection.

The Automated Attendant allows you to re-allocate valuable human resources. It maximizes telephone line efficiency and is far more economical than direct-inward-dialing services. It will improve customer service and employee satisfaction by enabling callers to get directly through to the person to whom they wish to speak, quickly and efficiently.